Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Manson Guitar Works relationship with you in relation to this website.

The term Manson Guitar Works or "us" or "we" refers to the owner of the website whose  office is Unit C2, Linhay Business Park, Ashburton, Devon, TQ13 7UP. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use: 

The content of the pages of this website is for your general information and use only. It is subject to change without notice. In particular, items that are shown in stock at any one time may not always be available due to the different international time zones and can become unavailable at short notice. As every transaction on this site is conducted by way of bank transfer only then the products should be considered as an invitation to treat and Manson Guitar Works reserve the right to refund any payment and not supply the goods if they become unavailable.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Prices and Payment

Prices shown are in UK pounds British Sterling and include Vat at 20% where applicable.  We only accept payment by Bank Wire Transfer, which will be shown when you checkout to purchase goods. If you are shopping from outside the UK, your bank will convert the transaction to your own currency. This rate will vary and we have no control over the currency rate. It is also common for a charge to be made by some banks for an international money transfer which you will be required to pay. We will notify you if any payment is less than the amount required in UK Sterling and will not release goods until this has been paid for in full. we do not accept cheque payments. 

Delivery Schedule

Our aim is to process the order as soon as possible, however many items offered for sale from Manson Guitar Works are custom build or long lead time items and we can only give estimates for delivery times in most cases. It is important to note that we cannot make 'time of the essence' in any case for delivery as we do not have any control over the parcel once it has left our premises. We will inform you by email when goods have been dispatched. Orders will only be shipped once we have cleared funds.

Back Orders/Cancelling An Order
If your item is not in stock, we will back order for you. As covered in our delivery schedule We may contact you to suggest an alternative and if this is acceptable to you, will be sent as a replacement item. The price may be adjusted if the goods are of a differing value to the item ordered. You can cancel your order by email or in writing if you would rather not wait.

Stock Levels
We aim to keep our website up to date. However, stock levels are not always totally accurate.
In the instance that an ordered item is in fact out of stock, it may cause some delay to your order. We will always notify the customer if this occurs. The customer then has the option to:
- accept the delay in receiving the goods
- cancel the order
- contact one of our sales supervisors for an alternative

Privacy Policy

Manson Guitar Works does not disclose buyers information to third parties. Cookies are used on this website to keep track of the contents of your shopping cart once you have selected an item.

Reaching Us
If you have any query about your order such as dispatch date or specific information of products in our store, please email sales@mansonguitarworks.com

If in the unlikely event you need to return an item please notify us by e-mail or in writing immediately. We can accept returns within 7 days within the EU as per the Consumer Protection (Distance Selling) Regulations however please note that many items on this site may fall under the exception of items made to a customers specification where the right to cancel may not apply.  It is the responsibility of the customer to pay for the return of the goods in the event of cancellation. Manson Guitar Works will arrange return of the goods where faulty or arrange for a third party repair where applicable. We take customer care seriously and will always want to do our best to resolve any problem. For damaged items we will need to inspect goods and it is important to retain any packaging.

WEEE Scheme

You can now recycle your old electrical items with us.

If you’re buying a new electrical item, we will recycle your old one for free.

Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help
We are pleased to offer our customers the chance to recycle their old electrical items. If you wish to take advantage of the WEEE scheme then please arrange this in store at the following address:

Mansons Guitar Works
Unit C2,
Linhay Business Park,
TQ13 7UP.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

Terms and Conditions of Sale

1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning as described in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" means Mansons Guitar Works  Unit C2, Linhay Business Park, Ashburton, Devon, TQ13 7UP
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock, order a replacement item agreed with the Seller or cancel the order and receive a full refund within 30 days. Please note that in the case of special orders and custom work many items on this site may not be in stock as they will undergo further work or modification before sale.

4.1 The Price is inclusive of VAT, but exclusive of delivery.
4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the Price plus VAT and delivery charges must be made in full before dispatch of the Goods.

5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.

8.1 Delivery estimates will be given upon receipt of each order.
8.2 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
8.3 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller via e-mail or in writing within 5 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
9.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any reasonable or agreed return postal charges if the Goods are in fact defective.
9.3 Goods to be returned must clearly show the order number obtained from the Seller on the package.
9.4 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. In particular where items are sold indicating  the inclusion of an endorsement or certificate from an artist relating to one of our products, Manson Guitar Works shall not be liable for any loss for the inability of any such endorsement or certificate (inter alia) if the artist can or does not wish to comply with his obligations. If in the case of delay the required endorsement or certificate may follow at a later date.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

The Seller shall be entitled to alter these Terms and Conditions at any time. But this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.